Privacy Policy

Information We Collect

When you use farnodelixstudio's financial services, we collect various types of information to provide you with personalized and secure experiences. The information we gather falls into several categories, each serving specific purposes in delivering our services.

Personal Information: We collect basic personal details such as your name, email address, phone number, and residential address. This information is essential for account creation, identity verification, and communication purposes. We also collect financial information including bank account details, credit card information, and transaction history to process payments and provide financial services.

• Contact information including name, email, phone number, and mailing address
• Financial data such as bank account numbers, payment card details, and transaction records
• Identity verification documents including government-issued IDs and proof of address
• Employment information and income details for credit assessment purposes
• Device information and technical data about how you access our services

Automatically Collected Information: Our systems automatically collect technical information about your device and usage patterns. This includes IP addresses, browser types, operating systems, and timestamps of your activities. We use cookies and similar technologies to enhance your experience and analyze platform usage.

How We Use Your Information

farnodelixstudio uses your personal information primarily to deliver financial services, ensure platform security, and enhance your overall experience. Our data processing activities are governed by legitimate business interests and regulatory requirements in the Malaysian financial sector.

Service Delivery: We use your information to process transactions, maintain your account, provide customer support, and deliver personalized financial insights. Your transaction history helps us offer relevant financial products and services that match your needs and preferences.

• Processing financial transactions and maintaining accurate account records
• Providing customer support and responding to your inquiries
• Sending important account notifications and service updates
• Analyzing usage patterns to improve our platform and services
• Complying with legal and regulatory requirements in Malaysia
• Preventing fraud and ensuring the security of your financial data

Communication and Marketing: With your consent, we may use your contact information to send you newsletters, promotional offers, and updates about new features. You can opt out of marketing communications at any time while still receiving essential service notifications.

Legal and Regulatory Compliance: As a financial service provider in Malaysia, we're required to collect and process certain information to comply with anti-money laundering laws, know-your-customer requirements, and other financial regulations. This ensures we maintain a secure and compliant platform for all users.

Data Sharing and Third Parties

farnodelixstudio takes a cautious approach to data sharing and only works with trusted partners who meet our strict security and privacy standards. We never sell your personal information to third parties for marketing purposes, and all data sharing is governed by contractual agreements that protect your privacy.

Essential Service Providers: We share information with carefully selected third-party service providers who help us deliver our financial services. These include payment processors, identity verification services, and cloud hosting providers. All these partners are bound by confidentiality agreements and are required to implement appropriate security measures.

• Payment processors and banking partners for transaction processing
• Identity verification services to comply with regulatory requirements
• Cloud service providers for secure data storage and platform hosting
• Customer support tools to provide efficient assistance
• Analytics providers to understand platform usage and improve services

Legal Requirements: We may disclose your information when required by law, such as in response to court orders, regulatory investigations, or to comply with Malaysian financial regulations. In such cases, we'll only share the minimum information necessary and will notify you when legally permitted to do so.

Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the new entity. We would notify you of any such change and ensure that your data continues to be protected under privacy standards equivalent to this policy.

Data Security and Protection

Security is at the heart of everything we do at farnodelixstudio. We implement multiple layers of protection to safeguard your financial information and maintain the integrity of our platform. Our security measures combine industry-standard technologies with best practices developed specifically for financial services.

Technical Safeguards: We use advanced encryption technologies to protect your data both in transit and at rest. All communication between your device and our servers is secured using SSL/TLS encryption, and sensitive financial data is encrypted using AES-256 standards. Our systems undergo regular security audits and penetration testing.

• End-to-end encryption for all financial transactions and sensitive communications
• Multi-factor authentication to prevent unauthorized account access
• Regular security assessments and vulnerability testing
• Secure data centers with physical access controls and monitoring
• Automated fraud detection systems to identify suspicious activities
• Regular backup procedures to ensure data availability and integrity

Access Controls: We maintain strict access controls within our organization, ensuring that only authorized personnel can access your information and only for legitimate business purposes. All access is logged and monitored, and employees receive regular training on data protection and privacy best practices.

Incident Response: In the unlikely event of a security incident, we have comprehensive response procedures in place. We'll notify affected users promptly and work with relevant authorities to address any issues. Our incident response team is trained to minimize impact and restore normal operations quickly.

Your Rights and Choices

You have significant control over your personal information and how it's used. farnodelixstudio is committed to transparency and provides you with various options to manage your data and privacy preferences. Understanding your rights helps you make informed decisions about your information.

Access and Correction: You can access your personal information at any time through your account dashboard or by contacting our support team. If you notice any inaccuracies in your information, you can update most details directly through your account settings or request corrections from our team.

• Access all personal information we hold about you
• Correct or update inaccurate information in your account
• Download a copy of your data in a commonly used format
• Restrict certain types of data processing activities
• Opt out of marketing communications while maintaining service notifications
• Request deletion of your account and associated data

Data Portability: You have the right to receive your personal data in a structured, commonly used format. This allows you to transfer your information to other services if you choose to do so. We'll provide your data in formats such as CSV or JSON within 30 days of your request.

Account Deletion: If you decide to close your account, we'll delete your personal information according to our retention policies. However, we may need to retain certain information for legal or regulatory purposes, such as transaction records required by Malaysian financial authorities.

Data Retention and Deletion

farnodelixstudio maintains clear policies regarding how long we retain your personal information. Our retention periods are designed to balance your privacy rights with legitimate business needs and regulatory requirements in Malaysia's financial sector.

Retention Periods: We retain different types of information for varying periods based on their purpose and legal requirements. Account information is typically retained for the duration of your relationship with us, while transaction records may be kept longer to comply with financial regulations.

• Account information: Retained while your account is active and for 7 years after closure
• Transaction records: Kept for 10 years as required by Malaysian financial regulations
• Marketing preferences: Retained until you opt out or close your account
• Support communications: Kept for 3 years for quality assurance purposes
• Technical logs: Automatically deleted after 2 years unless needed for security investigations

Automated Deletion: Our systems are designed to automatically delete information that's no longer needed. We regularly review our data holdings and purge outdated information according to our retention schedule. This ensures we don't keep your information longer than necessary.

Legal Holds: In some cases, we may need to retain information longer than usual due to legal proceedings, regulatory investigations, or other legal requirements. If this affects your information, we'll inform you and explain the circumstances requiring extended retention.

International Data Transfers

While farnodelixstudio is based in Malaysia, some of our service providers and technology partners may be located in other countries. We ensure that any international transfers of your personal information are conducted with appropriate safeguards and in compliance with Malaysian privacy laws.

Transfer Safeguards: When we transfer your information internationally, we use various protective measures including contractual clauses, adequacy decisions, and certification schemes. All international transfers are subject to the same privacy and security standards that apply to domestic processing.

• Standard contractual clauses approved by Malaysian privacy authorities
• Adequacy decisions recognizing equivalent privacy protections in destination countries
• Certification schemes that verify appropriate data protection measures
• Regular audits of international service providers to ensure compliance

Your Rights in International Transfers: You have the right to know when your information is transferred internationally and to receive information about the safeguards in place. If you have concerns about international transfers, you can contact our privacy team for more details about specific transfers and protective measures.

Cookies and Tracking Technologies

farnodelixstudio uses cookies and similar technologies to enhance your experience, analyze platform usage, and provide personalized services. We believe in transparency about how these technologies work and give you control over your preferences.

Types of Cookies: We use several categories of cookies, each serving different purposes. Essential cookies are necessary for the platform to function properly, while analytics cookies help us understand how you use our services. Marketing cookies enable us to show you relevant advertisements and measure campaign effectiveness.

• Essential cookies: Required for login, security, and basic platform functionality
• Analytics cookies: Help us understand usage patterns and improve our services
• Preference cookies: Remember your settings and personalize your experience
• Marketing cookies: Enable targeted advertising and measure campaign effectiveness

Cookie Management: You can manage your cookie preferences through your browser settings or our cookie preference center. Disabling certain cookies may affect some platform features, but essential functionality will remain available.

Third-Party Cookies: Some cookies are set by third-party services we use, such as analytics providers or customer support tools. These cookies are governed by the privacy policies of the respective third parties, and we ensure all our partners meet appropriate privacy standards.

Children's Privacy

farnodelixstudio's financial services are designed for adults and we do not knowingly collect personal information from children under 18 years of age. If we become aware that we have collected information from a child, we will take steps to delete that information promptly.

Age Verification: Our registration process includes age verification to ensure users meet the minimum age requirement for financial services. We use various methods to verify age, including document verification and cross-referencing with official databases where available.

Parental Rights: If you believe we have collected information from a child, please contact us immediately. We will investigate the matter and take appropriate action, including deleting any information collected from underage users.

Policy Updates and Changes

farnodelixstudio may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. We're committed to keeping you informed about any changes that might affect your privacy rights or how we handle your information.

Notification of Changes: We'll notify you of significant changes to this policy through email, platform notifications, or prominent notices on our website. For minor changes that don't affect your rights, we'll update the policy and note the revision date.

• Major changes: 30-day advance notice via email and platform notifications
• Minor updates: Posted on our website with updated revision dates
• Legal requirement changes: Immediate implementation with prompt notification

Your Continued Use: By continuing to use farnodelixstudio's services after policy changes take effect, you acknowledge that you've read and understood the updated terms. If you disagree with any changes, you can close your account before they take effect.

Version History: We maintain a history of policy versions so you can review changes over time. Previous versions are available upon request and can help you understand how our privacy practices have evolved.